Cancellation Policy
How service and subscription cancellation requests are handled.
Policy information is published for customer transparency.
Contact contact@rikaops.com for policy questions.
Keep your project documents and written terms for reference.
Signed or accepted written terms may apply to a specific engagement.
1. Cancellation Requests
A client may request cancellation by contacting RIKA OPS LLC at contact@rikaops.com. The request should identify the client, service and account or project being cancelled.
2. Recurring Services
Unless different written terms apply, cancellation of a recurring service takes effect at the end of the current paid billing period. Access may continue through that period.
3. Project Services
For fixed-scope or custom project work, cancellation does not automatically reverse work already completed, committed third-party costs or other amounts that have become earned under the project terms.
4. Cancellation Fees
RIKA OPS does not charge a separate cancellation fee unless a specific written agreement states otherwise. Amounts already earned or non-refundable under the applicable agreement are not treated as cancellation fees.
5. Confirmation
A cancellation is effective when RIKA OPS confirms the request or when the applicable written agreement states that cancellation becomes effective.