1. Scope
This Cancellation Policy applies to consultations, projects, subscriptions, retainers, and other services purchased directly from RIKA OPS LLC. Project-specific terms in a signed proposal, order form, statement of work, or other written agreement (an "Order") control if they differ from this Policy.
2. How to cancel
Send a written cancellation request to contact@rikaops.com and include your name or business name, invoice or Order reference, the service to cancel, and the requested effective date. We will acknowledge a complete request within two business days.
3. Project cancellations
You may cancel future project work by written notice. If cancellation occurs before work or resource reservation begins, eligible payments are handled under our Refund Policy. After work begins, you are responsible for completed work, work in progress, reserved capacity, approved commitments, and non-cancelable third-party costs through the effective cancellation date.
4. Consultations and appointments
You may reschedule once without charge with at least 24 hours' notice. A cancellation received at least 24 hours before the scheduled start is eligible for a refund, less any non-returned processing cost. Missed appointments and cancellations with less than 24 hours' notice are not refundable, except where required by law or approved for an emergency.
5. Recurring services
Recurring services may be canceled at any time before the next billing date. Cancellation stops future renewals and remains effective through the paid service period unless the Order says otherwise. Fees already charged are handled under the Refund Policy. We will refund any charge made after a timely, confirmed cancellation.
6. Cancellation by RIKA OPS
We may suspend or cancel services for nonpayment, unlawful or unsafe use, material breach, security risk, or failure to provide required cooperation. When practicable, we will provide notice and an opportunity to cure. If we cancel for reasons other than your breach and cannot provide a reasonable alternative, we will refund the unused portion of prepaid fees.
7. Contact
Cancellation questions may be sent to contact@rikaops.com, by phone at +1 (307) 302-6507, or by mail to RIKA OPS LLC, 1621 Central Ave, Cheyenne, WY 82001, United States.