1. Scope
This Refund Policy applies to professional services, consultations, custom software and automation, websites, portals, brand design, digital deliverables, and related services purchased directly from RIKA OPS LLC ("RIKA OPS"). A signed proposal, order form, statement of work, or other written agreement (an "Order") may contain project-specific cancellation or refund terms. If those terms conflict with this Policy, the Order controls to the extent permitted by law.
2. Refund-request window
Unless an Order states otherwise, refund requests must be submitted within 14 calendar days after the applicable payment. A timely request does not automatically guarantee a refund; eligibility depends on work completed, resources committed, deliverables provided, and non-cancelable costs. This window does not limit rights that cannot be waived under applicable law.
3. Before work begins
If you cancel before RIKA OPS begins work or commits project-specific resources, you may receive a refund of the amount paid, less any disclosed payment-processing costs that are not returned to us and any non-cancelable third-party costs incurred with your approval.
4. After work begins
After work begins, RIKA OPS may refund only the unused, unearned portion of prepaid fees. Amounts attributable to completed work, time already spent, accepted milestones, reserved capacity, approved change requests, and non-cancelable third-party expenses are not refundable. If an Order identifies a deposit or setup fee as non-refundable, that designation applies once work or resource reservation begins, subject to applicable law.
5. Digital deliverables and custom work
Custom deliverables that have been delivered, downloaded, deployed, approved, or used are generally not refundable. If a delivered item materially fails to match the written Order, notify us during the stated review period or, if none is stated, within seven calendar days after delivery. We will first have a reasonable opportunity to correct the issue. If we cannot correct a verified material nonconformity, we may provide a proportional refund for the affected deliverable.
6. Consultations and scheduled services
You may reschedule a consultation once without charge by giving at least 24 hours' notice. A cancellation with at least 24 hours' notice is eligible for a refund, less non-refundable processing costs. Missed appointments and cancellations with less than 24 hours' notice are not refundable, except for emergencies or where required by law.
7. Recurring services
If an Order includes a subscription or recurring service, you may cancel future renewals by emailing us before the next billing date. Cancellation stops future charges but does not automatically refund the current billing period. If we charge after a timely cancellation request, we will refund the incorrect charge. We will disclose the billing frequency and renewal terms before the first recurring payment.
8. Physical shipping and returns
RIKA OPS currently sells services and digital deliverables and does not ship physical goods. Physical return or exchange procedures therefore do not apply. Digital delivery methods and estimated timelines are described in the applicable Order and our Terms of Service.
9. How to request a refund
Email contact@rikaops.com with the subject "Refund Request" and include your name or business name, invoice or payment reference, payment date and amount, affected service, reason for the request, and any supporting information. Do not send full card numbers or security codes by email.
10. Review and processing time
We aim to acknowledge a complete request within two business days and provide a decision within ten business days. If approved, RIKA OPS will initiate the refund to the original payment method within five business days. Your bank or card provider may take an additional 5–10 business days to post the credit. Refunds are issued in the original purchase currency; exchange-rate differences or bank fees are outside our control.
11. Duplicate, unauthorized, or incorrect charges
Report a duplicate, unauthorized, or incorrect charge as soon as possible, preferably within 30 days, so we can investigate. We will correct verified billing errors promptly. Contacting us first may allow faster resolution, but nothing in this Policy limits any lawful right to contact your card issuer or payment provider.
12. Exceptions and service cancellation by RIKA OPS
We may approve exceptions when fair and reasonable. If RIKA OPS cancels paid services for reasons other than your breach and cannot provide a reasonable alternative, we will refund the unused portion of prepaid fees. We may deny a refund request involving fraud, abuse, a completed chargeback for the same payment, or a material violation of the applicable Order, subject to applicable law.
13. Contact
Questions or refund requests may be sent to contact@rikaops.com, by phone at +1 (307) 302-6507, or by mail to RIKA OPS LLC, 1621 Central Ave, Cheyenne, WY 82001, United States.