Refund Policy
General refund rules for RIKA OPS services and digital products.
Policy information is published for customer transparency.
Contact contact@rikaops.com for policy questions.
Keep your project documents and written terms for reference.
Signed or accepted written terms may apply to a specific engagement.
1. Refund Requests
Refund requests should be sent to contact@rikaops.com with the order, invoice, service or subscription details and the reason for the request.
2. 14-Day Request Window
Unless different written terms apply, a request for a refund should be made within 14 days of purchase.
3. Services Already Used or Delivered
A refund may be reduced or unavailable when services have been substantially performed, access has been materially used, deliverables have been provided, or non-recoverable third-party costs have been incurred.
4. Custom Project Work
Custom project work is generally non-refundable once substantive work has begun, except where the applicable written agreement or law requires otherwise.
5. Approved Refunds
Approved refunds are returned to the original payment method when practical. Processing time can depend on the payment provider and financial institution.
6. Written Terms Control
Project agreements, order forms or product-specific terms may contain different refund rules. Those written terms control for the applicable purchase.