1. Acceptance of these Terms
These Terms of Service ("Terms") govern access to rikaops.com and services provided by RIKA OPS LLC ("RIKA OPS," "we," "us," or "our"). By using the website, submitting an order, accepting a proposal, paying an invoice, or using our services, you agree to these Terms. If you act for an organization, you confirm that you have authority to bind it.
2. Services and project agreements
RIKA OPS provides business process automation, consulting, custom business tools and portals, website design, brand design, and related digital services. Specific scope, deliverables, schedule, fees, assumptions, revisions, acceptance criteria, and support are stated in a proposal, order form, statement of work, invoice, or other written agreement (an "Order"). If an Order conflicts with these Terms, the Order controls for that project.
3. Quotes, prices, taxes, and payment
Unless an Order states otherwise, prices and payments are in U.S. dollars (USD). Quotes are valid only for the period stated. You agree to pay deposits, milestones, recurring charges, or final invoices by the dates in the Order. Applicable taxes and approved third-party costs may be added. Payments may be processed by Stripe or another disclosed processor. You authorize the processor to charge the payment method you provide for amounts you approve. We do not store full payment-card details.
4. Service delivery and fulfillment
RIKA OPS sells professional services and digital deliverables, not physical goods. Delivery may occur by email, secure link, shared workspace, project portal, repository, website deployment, consultation, or another method stated in the Order. Estimated start and completion dates depend on project scope, timely client feedback, approvals, access, and payment. Unless guaranteed in writing, dates are good-faith estimates. We will communicate material delays and propose a revised schedule.
5. Client responsibilities
You will provide accurate information, timely decisions, content, credentials, access, approvals, and a qualified point of contact. You represent that materials and instructions you supply may lawfully be used for the project. Delays or changes caused by missing information, access, approvals, or third-party dependencies may extend the schedule and may require additional fees approved in writing.
6. Changes, revisions, and acceptance
Included revisions and the acceptance process are described in the Order. Work outside the agreed scope requires a written change approval and may affect fees or timing. Deliverables are considered accepted when you approve them in writing, use them in production, or do not report a material nonconformity within the review period stated in the Order. If no period is stated, the review period is seven calendar days after delivery.
7. Intellectual property
Each party retains ownership of materials it owned before the project. Upon full payment, you receive the ownership or license rights expressly stated in the Order. RIKA OPS retains ownership of its pre-existing tools, methods, templates, know-how, reusable code, and generic components, while granting any license reasonably necessary to use the paid deliverables as described in the Order. Third-party materials remain subject to their own licenses.
8. Confidentiality
Each party will use reasonable care to protect nonpublic business, technical, and financial information received from the other and will use it only for the project or as legally required. Information is not confidential if it is public through no breach, independently developed, lawfully received without restriction, or approved for release. A separate nondisclosure agreement controls if one applies.
9. Third-party services
Projects may rely on hosting, software, APIs, domains, payment processors, or other third-party services. Their availability, terms, pricing, and security are controlled by the provider. Unless the Order states otherwise, you are responsible for maintaining required third-party accounts and fees. We are not responsible for outages or changes outside our reasonable control, but we will provide reasonable assistance within the agreed scope.
10. Acceptable use
You may not use the website or deliverables to violate law, infringe rights, distribute malware, gain unauthorized access, interfere with systems, deceive others, facilitate fraud, or process content or transactions prohibited by applicable providers. We may pause work or access when reasonably necessary to address suspected unlawful, unsafe, or abusive activity.
11. Cancellations and refunds
Cancellation and refund rights are governed by the applicable Order and our Refund Policy. If an Order does not provide different terms, you may cancel future work by written notice. You remain responsible for completed work, work in progress, committed resources, and non-cancelable third-party costs through the effective cancellation date. Any eligible refund is calculated and processed under the Refund Policy.
12. Warranties and disclaimers
We warrant that services will be performed in a professional and workmanlike manner. If you report a material failure within 14 days after delivery, our first obligation is to use reasonable efforts to correct the affected work. Except for this limited warranty and any express warranty in an Order, the website and services are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any guarantee of uninterrupted operation, specific business results, revenue, savings, legal compliance, or compatibility not expressly stated in an Order.
13. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, data, or business opportunity arising from these Terms or an Order. RIKA OPS's aggregate liability for a claim will not exceed the fees paid to RIKA OPS for the specific services giving rise to that claim during the six months before the event. These limits do not apply to liability that cannot lawfully be limited, fraud, willful misconduct, breach of confidentiality, or infringement or misuse of the other party's intellectual property.
14. Indemnification
You agree to defend and indemnify RIKA OPS from third-party claims, damages, and reasonable costs arising from materials or instructions you provide, your unlawful or unauthorized use of the services, or your material breach of these Terms. RIKA OPS will promptly notify you of a covered claim and allow reasonable control of the defense, subject to our right to participate.
15. Suspension and termination
Either party may terminate an Order for a material breach that is not cured within ten days after written notice, unless the breach cannot reasonably be cured. We may suspend work for overdue payment, security risk, unlawful activity, or failure to provide required cooperation after reasonable notice when practicable. Provisions concerning payment, ownership, confidentiality, disclaimers, liability, disputes, and other terms that by nature should survive will remain effective.
16. Governing law and disputes
These Terms and Orders are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles. Before filing a claim, the parties will attempt in good faith for at least 30 days to resolve the dispute through written notice and direct discussion. If unresolved, state and federal courts located in Laramie County, Wyoming will have exclusive jurisdiction, unless applicable consumer law requires another forum.
17. General terms
Neither party is liable for delay caused by events beyond reasonable control. You may not assign an Order without our written consent, except in a merger or sale of substantially all assets. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining terms will continue. Waiver of one breach is not a waiver of another. These Terms and the applicable Order are the entire agreement on their subject and may be amended only in writing, except that we may update website Terms prospectively by posting a revised version.
18. Contact
Questions about these Terms may be sent to contact@rikaops.com, by phone at +1 (307) 302-6507, or by mail to RIKA OPS LLC, 1621 Central Ave, Cheyenne, WY 82001, United States.