1. What we deliver
RIKA OPS LLC provides professional services and digital deliverables, including consulting, automation, custom tools and portals, websites, brand assets, reports, documentation, and related support. We do not currently sell or ship physical goods.
2. Delivery methods
Depending on the service, delivery may occur by email, secure download link, shared workspace, project portal, code repository, website deployment, live consultation, or another method stated in the applicable proposal, order form, statement of work, or other written agreement (an "Order").
3. Start dates and delivery estimates
The Order identifies the expected start, milestones, and completion estimate. Unless guaranteed in writing, dates are good-faith estimates and begin after required payment, content, access, and approvals are received. We will notify you of a material delay and provide a revised estimate.
4. Customer responsibilities
Delivery depends on timely and accurate client information, credentials, content, feedback, decisions, and approvals. Delays or scope changes caused by missing inputs, additional requests, or third-party dependencies may extend the schedule and may require a written change to fees or deliverables.
5. Review, revisions, and acceptance
Included revisions and acceptance criteria are stated in the Order. If no review period is stated, please report a material nonconformity within seven calendar days after delivery. We will have a reasonable opportunity to correct verified issues. A deliverable is accepted when approved in writing, used in production, or not rejected with a specific material issue during the review period.
6. Ongoing and recurring services
Subscriptions, retainers, hosting support, maintenance, or other recurring services are fulfilled throughout the paid service period at the frequency stated before purchase. Renewal and cancellation terms are disclosed in the Order and our Cancellation Policy.
7. Contact
Delivery questions may be sent to contact@rikaops.com, by phone at +1 (307) 302-6507, or by mail to RIKA OPS LLC, 1621 Central Ave, Cheyenne, WY 82001, United States.